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Purchase Protection

 
 

Shop confidently with Mugnjoy's Purchase Protection program

 

Get a full refund if your item isn't as described, arrives damaged or late, or doesn't arrive at all.

 
 

Mugnjoy Purchase Protection

 
 

Easily get help in the rare case that something goes wrong when shopping from a small business.

What's eligible for Mugnjoy Purchase Protection:​

  • Your order doesn't match the item description or photos

  • Your item arrived damaged

  • Your item arrived after the estimated arrival date

  • Your item didn't arrive or was lost in the mail

 
 
 
 

We’re ready to help if something goes wrong.
Here’s how it works:

1.Open a case for Mugnjoy to review

 

You’ll be eligible to open a case when the estimated delivery date window has passed. Once a case has been opened, Mugnjoy will step in to review the details.

 
 
 

2.We’ll help you reach a resolution

If your order is eligible for Mugnjoy Purchase Protection, you’ll be refunded for your purchase. Once the case is closed, you’ll receive an email confirmation.

 
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